HOW YOU CAN ACE YOUR EXAM PREPARATION WITH REALVALIDEXAM SALESFORCE-SALES-REPRESENTATIVE EXAM QUESTIONS?

How You Can Ace Your Exam Preparation With RealValidExam Salesforce-Sales-Representative Exam Questions?

How You Can Ace Your Exam Preparation With RealValidExam Salesforce-Sales-Representative Exam Questions?

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

TopicDetails
Topic 1
  • Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
Topic 2
  • Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.
Topic 3
  • Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
Topic 4
  • Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.

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Salesforce Certified Sales Representative Sample Questions (Q57-Q62):

NEW QUESTION # 57
What is a prerequisite for preparing an initial proposal that will bring value to the prospect?

  • A. Use a template to create a framework.
  • B. Provide as much technical information as possible.
  • C. Discover their business needs.

Answer: C

Explanation:
A prerequisite for preparing an initial proposal that will bring value to the prospect is to discover their business needs. This involves asking open-ended questions, listening actively, and using whiteboarding or other techniques to explore and understand the prospect's situation, goals, challenges, and pain points. By discovering their business needs, the sales representative can tailor the proposal to address the specific problems or opportunities that the prospect is facing, and to demonstrate how the solution can deliver value and benefits to the prospect. Reference: [Sales Rep Training: Explore Customer Needs], [Cert Prep: Salesforce Certified Sales Representative: Explore Customer Needs]


NEW QUESTION # 58
Acompany is introducing a new product line.
How should a sales representative educate prospects on their products' key benefits?

  • A. Customer journey maps
  • B. Storytelling
  • C. Social media marketing

Answer: B

Explanation:
Educating prospects about the key benefits of new products through storytelling is an effective approach.
Storytelling involves sharing examples, customer success stories, or hypothetical scenarios that illustrate how the product can be used and the benefits it delivers. This method helps prospects visualize the product in action and understand its value in a real-world context. Salesforce often highlights the importance of storytelling in sales to make products more relatable and to create a connection with potential customers.


NEW QUESTION # 59
How does a sales representative determine if a customer might be a valid prospect for the product?

  • A. Review the customer's website and tell the prospect that the product will solve their problems.
  • B. Understand the customer's pain points and what they attempted in the past that was unsuccessful.
  • C. Uncoverwhat the customer is planning to do and the executive staff's purchasing preferences.

Answer: B

Explanation:
Understanding the customer's pain points and what they attempted in the past that was unsuccessful is a way to determine if a customer might be a valid prospectfor the product. This helps to identify the customer's needs, challenges, goals, and motivations, as well as to assess their fit and readiness for the product. This also helps to position the product as a solution that can address their pain points and provide value.References:
https://www.salesforce.com/resources/articles/sales-process/#qualify


NEW QUESTION # 60
After a sales representative presents a value proposition to customers, they raise some objections. The sales rep understands their reasoning and negative emotional reaction.
Which step should the sales rep take next to address these objections?

  • A. Ask questions to determine if they can get the deal back on track.
  • B. Stand by the solution and point out their misunderstanding.
  • C. Compare risks and benefits using features, advantages, and benefits (FAB).

Answer: A

Explanation:
Asking questions to determine if they can get the deal back on track is the next step that the sales rep should take to address the objections from the customers after understanding their reasoning and negative emotional reaction. Asking questions helps to understand the root cause, scope, and impact of the objections, as well as to show empathy and respect for the customers' concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objections. Reference: https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling


NEW QUESTION # 61
In which way should a sales representative drive trust through professional competency?

  • A. Asking questions to look for common interests, personal motivators, and hesitation
  • B. Understanding the buyer's experience in the market and years of service
  • C. Collecting and processing information on products, competitors, and industries

Answer: C

Explanation:
Professional competency is the ability to demonstrate knowledge and skills that are relevant and valuable to the customer. By collecting and processing information on products, competitors, and industries, a sales rep can show their expertise, credibility, and confidence in providing solutions that meet the customer's needs and expectations. Reference: https://trailhead.salesforce.com/en/content/learn/modules/sales-representative-certification-prep/sales-representative-certification-prep-prepare-for-your-exam


NEW QUESTION # 62
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